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FAQs / Help

How do I use my DigiTicket?

You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. You may make a note of this number and take with you when you visit the attraction in place of a ticket, although we suggest printing out the email as this will contain a barcode which will grant you quicker access.

Do you issue refunds?

No, we regret we are unable to issue refunds online.  Please speak to us at the Centre reception.

What happens when I buy a ticket online?

On completion of your order, you will be emailed a DigiTicket containing a barcode and booking reference number.  Present this ticket on arrival, or if you don’t have a printer, simply make a note of the Booking Reference Number.

I don't have a printer...

You do not have to print out the 8 digit booking reference – simply make a note of the Booking Reference Number and take it with you, coupled with some ID.

Is there wheelchair access?

Yes.

Can I purchase a ticket at the Centre or on the day?

Tickets for admission to the exhibition are available to buy on the day and at the Centre.  Tickets for specific events will be reliant on whether the event has spaces available

How can I get in contact with you?

Please email: info@internationalbcc.co.uk